Terms of Services - Musfira Mall

Shipping Policy

Welcome to MusfiraMall! By using our website and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. Use of Our Website

By accessing or using this site, you confirm that:

You are at least 18 years of age, or using the website under the supervision of a parent or guardian.
You will use the site only for lawful purposes and not for fraudulent or abusive behavior.

2. Product Information

We make every effort to display product details (such as descriptions, images, and pricing) as accurately as possible. However:

Colors and visuals may slightly vary depending on your device screen.
Prices and availability are subject to change without notice.

3. Order Acceptance & Cancellation

Orders are accepted once payment is confirmed.
We reserve the right to cancel any order if the product is out of stock, pricing error occurs, or due to suspicious activity.
In case of cancellation by us, any payment made will be refunded promptly.

4. Shipping & Delivery

We offer free delivery across Pakistan.
Most orders are delivered within 3–5 business days.
You will receive tracking details via WhatsApp or SMS (if applicable).

5. “Allow to Open” Policy (No Returns)

We follow a strict “Allow to Open Parcel” policy:

You may open and check your parcel before payment at the time of delivery.
If you are not satisfied, you may refuse to accept the parcel.
Once the parcel is accepted and paid for, the sale is final, and no return or refund will be issued.

6. Warranty (If Applicable)

Products that come with a warranty (e.g., smartwatches, AirPods) are covered for 7 days from the delivery date against manufacturing defects only.

7. Account & Privacy

When placing an order, you agree to provide accurate personal information (name, address, phone number).
We respect your privacy. Your data will not be shared with any third party except for shipping and order processing.

8. Intellectual Property

All content on this website, including logos, text, images, and designs, are the property of MusfiraMall and may not be used or copied without permission.

9. Limitation of Liability

We are not responsible for:

Any loss caused due to misuse of the product.
Delay or failure in delivery due to events outside our control (e.g., natural disasters, courier delays).

10. Contact Us

If you have any questions regarding these terms, you can contact us at:

📧 Email: taqihaider383@gmail.com

Processing Time: Orders are typically processed within a 1 day after payment confirmation. Please note that weekends and holidays may affect processing times. We strive to get your order ready for shipment as quickly as possible.

Shipping Method: We offer standard shipping for all orders. Our chosen carriers ensure reliable and timely delivery to your doorstep. Once your order has been shipped, you will receive a confirmation message with tracking information to monitor the progress of your package.

Delivery Time: The estimated delivery time may vary based on your location. Generally, you can expect your order to arrive within 2 to 3 business days after it has been shipped. Please note that unforeseen circumstances such as weather conditions or customs delays may impact delivery times.

Shipping Destinations: Currently, we offer shipping in Pakistan only. If you are located outside of the country and are interested in placing an order, please contact our customer support team to discuss possible shipping arrangements.

Shipping Costs: Great news! We provide free shipping on all orders within our designated shipping areas. You won’t incur any additional charges for standard shipping.

Order Tracking: Once your order has been dispatched, you will receive an message with a tracking number. You can use this number to track your order in real-time and receive updates on its delivery status.

Shipping Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If you need to make changes to your shipping address, please contact us as soon as possible.

Order Confirmation: You will receive an order confirmation email shortly after placing your order. If you do not receive this email, please check your spam folder or contact our customer support team.

If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team at taqihaider383@gmail.com

Thank you for choosing Musfiramall.com ! We appreciate your business.

Sincerely,

Musfiramall.com

1. Information We Collect:

We collect personal information that you provide to us, including but not limited to:

Contact information (name, email address, shipping address, phone number).
Payment information (credit card details, billing address) processed securely through our payment gateway.
Order history and preferences.
Communications and feedback you provide to us.

2. How We Use Your Information:

We use the collected information for the following purposes:

To process and fulfill your orders.
To communicate with you regarding your orders, inquiries, and promotions.
To improve our Site, Products, and services.
To personalize your shopping experience.
To detect and prevent fraudulent activities.
To comply with legal obligations.

3. Information Sharing:

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice. This does not include trusted third parties (such as shipping carriers and payment processors) who assist us in operating our Site, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Security:

We take reasonable measures to protect the confidentiality and security of your personal information. However, no data transmission over the internet or method of storage is 100% secure. We cannot guarantee the absolute security of your information.

5. Cookies:

We use cookies to enhance your browsing experience on our Site. You can choose to disable cookies through your browser settings, but this may affect certain functionalities on the Site.

6. Third-Party Links:

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of these third-party websites.

7. Children’s Privacy:

Our Site is not directed at children under the age of 13. We do not knowingly collect or maintain information from children under the age of 13.

8. Changes to Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on the Site.

9. Contact Information:

If you have any questions or concerns about this Privacy Policy, please contact us at Taqihaider383@gmail.com.

Thank you for trusting Musfiramall.com with your information!